Privacy Policy

Last Updated: April 12, 2025

At SmallBus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, date of birth, gender, and payment information when you create an account or make a booking.
Travel Information: Your travel preferences, booking history, and location data.
Device Information: Information about the device and browser you use to access our services, including IP address, browser type, and operating system.
Usage Information: Information about how you interact with our website, such as pages visited, features used, and time spent on the platform.

2. How We Collect Information

We collect information through various channels:

When you register for an account or make a booking
When you contact our customer support
Through cookies and similar tracking technologies
From third-party service providers and partners

3. How We Use Your Information

We may use your information for the following purposes:

To provide and maintain our services
To process and manage your bookings
To personalize your experience
To communicate with you about your bookings, account, and our services
To improve our website and services
To monitor and analyze usage patterns
To detect, prevent, and address technical issues and fraudulent activities
To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

Bus Operators: We share necessary booking information with the relevant bus operators to fulfill your booking.
Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, customer support, and marketing.
Business Partners: We may share information with trusted partners to provide complementary services or joint offerings.
Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access the personal information we hold about you
Right to request correction of inaccurate information
Right to request deletion of your information
Right to object to or restrict processing of your information
Right to data portability
Right to withdraw consent at any time

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide you with a better experience. You can manage your cookie preferences through your browser settings, but this may affect certain functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We recommend reviewing this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SmallBus Customer Support
Email: privacy@smallbus.com
Phone: +91 1234567890